Warranty:
SENTRY products are manufactured with careful consideration to detail and process, and each unit is manufactured in a regulated, contaminant-free, environment and it is tested under strict quality control procedure.
The goods supplied by Martin Electronics shall be subject to the provisions of sections 55 to 57 of the Consumer Protection Act (68/2008) and SENTRY products are under warranty for a period of twenty-four months after delivery. Such warranty is valid only once payment has been made in full for the goods purchased from Martin Electronics. Please be advised that product warranty is honoured on a carry-in basis; which means that the product needs to be brought to us, Martin Electronics, or to the product’s place of purchase.
Please be advised that Martin Electronics does not offer any warranty on batteries under any circumstances. Our warranty only covers the workmanship of products that we manufacture.
Any warranty may be voidable on any unit which:
• Has not been installed according to the instruction manual.
• Is being utilized for an application outside the manufacturer’s intended scope of use.
• Has been modified, repaired, or altered in any manner by any third party other than the manufacturer.
• Has damage from electrical surges, incorrect installation damage, lightning damage, insect infestation damage, or water damage.
• Has physical damage due to neglect or misuse.
• Has been damaged in transit by couriers, shipping and handling, and/or any third party logistic company or individual other than the manufacturer.
Martin Electronics will not be liable for any damage to property, injuries sustained, or any intangible losses in circumstances where:
• The product was not installed according to the manufacturer’s guidelines as stipulated in the user’s instruction manual.
• The installer and/or users have failed to operate the product in accordance with the manufacturer’s safety guidelines as stipulated in the user’s instruction manual.
• The product is being used for an application that falls outside the manufacturer’s intended scope of use.
• There is no record of the installer attending a training class conducted by Martin Electronics.
Repairs and Services:
All repairs or services to SENTRY products that are brought in are conducted in a contaminant-free environment and executed by a trained professional. The repairs are done at component-level and units undergo a strict diagnosis, analysis, and testing protocol.
All repairs are subject to the relevant provisions of the Consumer Protection Act (68/2008), and are under warranty against faulty materials and workmanship for a period of three months from the repairs’ invoice date. Repairs to goods that fall within the initial twenty-four month warranty period granted shall remain under warranty for the duration of the initial warranty or for three months after the repairs’ invoice date, whichever is most beneficial to the customer.
Repair and Services Terms and Conditions:
• Any electronic or mechanical aspect of a SENTRY product that is tested, is found to be working, and is NOT repaired will NOT be granted the three-month warranty period.
• Products, or components of products that are found to be beyond repair will need to be replaced by new items and customers will be charged accordingly.
• If the quotation is not accepted, a charge of R150.00 shall be incurred by the customer for a consultation and reassembly fee.
• It is the customer’s responsibility to ensure that the unit and all of its components are brought in for repair.
• Items not collected within three-months after the repair date will be sold to cover costs incurred.
• To collect a repaired product, the customer needs to confirm ownership by presenting the service receipt.
Warranty on any repair will not be granted to any product which:
• Is deemed to have excessive physical damage or obvious signs of physical neglect or misuse.
• Has not been installed as stipulated in the user manual.
• Has been used for an application outside the manufacturer’s intended scope of use.
• Has been repaired, modified, or altered by any unauthorized third-party that is not Martin Electronics.
• Has been damaged as a result of insect infestation, power surges, lightning, atmospheric or ambient conditions changing, damages during transit, or customer neglect.
